Shipping & Returns
A little care goes into every Maple Mail delivery and every Society Shop order. Here you'll find the details about shipping, deliveries, returns, and what to do if something doesn't arrive quite as it should.
Maple Mail
Maple Mail is prepared and shipped according to the Reading Season schedule. Members will receive shipping information and tracking details when their Maple Mail package is on its way.
Society Shop
Society Shop orders are shipped separately from Maple Mail unless otherwise stated at checkout. Shipping costs and estimated delivery information will be provided during the purchasing process.
Shipping
We carefully prepare each order before it leaves Maple on Main. Processing and shipping times may vary depending on the item, order volume, season, and availability.
Maple Mail Shipping
Maple Mail is a seasonal member experience and follows the shipping schedule associated with each Reading Season. Members will receive an email when their Maple Mail package has shipped, including tracking information when available.
Society Shop Shipping
Society Shop purchases are generally processed and shipped separately from Maple Mail. The estimated processing and shipping information applicable to your order will be provided at checkout or in your order confirmation.
Shipping Addresses
Please make sure your shipping address is accurate when placing an order. Maple on Main is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
Tracking
When tracking information is available, it will be provided by email after your order ships. Once a package has been transferred to the shipping carrier, delivery timing is controlled by the carrier and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact Maple on Main as soon as possible so we can review the situation and determine the appropriate next step.
Returns
Our return policy depends on what you purchased. Because Maple Mail is a curated seasonal experience prepared specifically for members, Maple Mail boxes are treated differently from Society Shop merchandise.
Maple Mail & Reading Season Boxes
Maple Mail boxes are non-refundable and cannot be returned.
Because each Maple Mail box is prepared as part of a Reading Season membership, we are unable to accept returns or issue refunds for Maple Mail boxes once the Reading Season order has been processed.
If your Maple Mail package arrives damaged or an item is missing, please contact us so we can review the issue and determine whether a replacement or other resolution is appropriate.
Society Shop Purchases
Eligible Society Shop purchases may be returned in accordance with the return period and conditions stated for the applicable product or order.
Items must generally be returned in their original condition. Certain items may not be eligible for return because of their nature, condition, or other applicable restrictions.
Before sending a Society Shop item back, please contact Maple on Main so we can provide the appropriate return instructions.
Membership Cancellations
Membership cancellations are governed by the Maple on Main Membership Terms and Membership Policies.
Important: Canceling a membership during an active Reading Season does not cancel the current Reading Season commitment. A cancellation made during a Reading Season will take effect at the end of that Reading Season, and the member remains responsible for all membership payments due for the current Reading Season.
Maple Mail and Reading Season membership purchases are not eligible for refunds simply because a member decides to cancel during an active Reading Season.
How to Contact Us
If you have a question about a shipment, damaged package, missing item, eligible Society Shop return, or another order issue, please contact us with your name, order information, and a description of the issue.
We're happy to help.
Send us a note and we'll review your order and help determine the best next step.
hello@mapleliterarysociety.com